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HVAC - Customer Service Representative

CABS Heating & Air Conditioning

West Sacramento, CA, USA

Job Type

Flexible,
Weekdays

Salary

$16.00

Mandatory Qualifications

Interns must be 16 years old by June 10th, 2024. River City High School students must have completed at least one course in one of WUSD’s Career Technical Education Pathways. View qualifying courses here. Yolo High School and Washington Middle College students must have a recommendation form filled out by a teacher or counselor. All participants must have also viewed an online informational session about the internships offered by the Home Run team. If you were unable to attend a session, please watch the full recording here.

Responsibilities

In this customer care position, you play a vital role in our heating and air conditioning company. Every day, you arrive ready to handle a variety of duties, including scheduling appointments as well as offering ancillary products and services to help meet our call center's sales quotas. Committed to providing quality customer care, you diligently stick to your company-provided script while on the phone. Working closely with our dispatchers, you promptly respond to all customer inquiries regarding scheduling, equipment services, invoicing, and general inquiries.

About the Business

We specialize in delivering exceptional Residential Air Conditioning services to West
Sacramento and the surrounding areas.

Preferred Abilities

Communication and some customer service skills. Computer skills. Some experience
using Microsoft Word and Excel. Ability to read a map and geographical knowledge of
our service area.

Learning outcomes

  • Communication Skills - Customer Service

  • Dispatching

  • Multi-task

  • Leadership

  • How to coordinate

  • Building positive relationships with customers

  • Problem solving

Special Project

By the end of the internship, intern will gain customer service experience in the
HVAC Industry, knowledge in Service Titan (the program that majority HVAC company
use), some sales and dispatching skills.

Additional Information

Aligning with Our Mission and Goal: Everything we do, every decision we make,
should align with our mission to provide unparalleled customer experiences. This
dedication to excellence is one of the foundational pillars upon which CABS stands. It's
a commitment that each of us, as team members, must embrace and embody in our
roles.

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